"Dear Scott, I am writing you regarding the work you did on my 1976 Martin D-28. When  we observed the Thanksgiving Holiday this year, I literally listed my  guitar and its modifications as something for which I was profoundly  thankful this year!...I was pleased with our initial phone conversation  and the patient, interested, detail-oriented way that you discussed the  procedure. The very mechanics of packaging up my favorite acoustic and  shipping it across country were new and somewhat intimidating to me. As I  explained to you,...I am very far from the level of guitar  owner/collector/musician you may often deal with....the money was an  issue for me; and the modification of a factory stock D-28 in otherwise  decent condition was a serious step. In my life, there are all too few  examples of work that generates excitement and interest, and leave the  lingering notion of money well-spent! I remember specifiying that I was  particularly interested in response, resonance, and sustain. The brace  work and bridge work seems to have addressed these properties. The  improved response means it is easier to play and that a light touch  produces a suprisingly sweet tone. The guitar vibrates much more  noticebly and the sustain is remarkable. Scott, your workmanship is  obviously neat and careful. There seems to be virturaly no tool marks or  areas where the surfaces, finished or unfinished, give a clue to what  has been done..."